Information Center

Ordering
Ordering Process

Once you have selected a product, please select your size and preferred color and click on the ‘ADD TO CART’ button. If you need some help finding the right size, please refer to the sizing information at the bottom of the product’s page.

To review the products in your cart, click on the shopping bag icon at the top right of the page to be taken to the cart page. On this page you can view all the products in your cart, remove unwanted products and if applicable you may fill in a discount code to receive a discount.

When you are read, click on the ‘PROCEED TO CHECKOUT’ button to be taken to next page in the ordering process. On this page, you are prompted to fill out your personal details and to select the desired courier and payment method. You are also asked if you would like to place your order with or without a registering account.

To confirm your order click on the ‘PLACE ORDER’ button. Depending on your payment method you will be taken to third party pages to finalize your payment.

Once you have successfully placed your order, you will receive an email confirming we have received your order. Please note that this e-mail only confirms that we have received your order. You will receive a separate email in which we confirm the acceptance and shipment of your order.

Order Adjustment or Cancelation

If you’ve discovered a discrepancy in your order after having placed the order or would like to cancel your order, please contact our customer support at orders@vainvillain.com. We will do our best to correct any discrepancies or cancel your order at your request, however, we can’t guarantee this will be possible. Once you order has been shipped, it is not possible to make adjusments to your order. We therefore kindly ask you to carefully review the summary of your order before you place the order.

You can always return your product within fourteen (14) days after receipt by exercising your Right of Withdrawal.

Prices
Prices

All prices are in euros and inclusive of the appropriate Value Added Tax (VAT).

Payments
Payment Methods

We accept the following payment methods: PayPal, iDeal and the Credit Cards: Visa, MasterCard and American Express.